Carrot Music Privacy Policy

Store Policies and Privacy Policies

Carrot Music offers the following Returns Policy:

Shop with confident-Return policy :

We offer a seven-day return privilege. All returns should be announced within 7 days (upon receipt of item) and should be made in compliance with our return policies (listed below). Items being returned must be packed and shipped in the original packaging and box.

If there is a marked discrepancy between the item you receive and the item as described in the item description online, we offer a full refund of the purchase price as well as all original and return shipping costs.

International Customers Please Note: Due to the high costs of overseas shipping , we are only able to refund the purchase price of the item, but not the shipping costs, for any item being returned.

However, If the item’s condition is as it was represented in the listing, but you are not happy with your purchase for whatever reason, we’ll be able to refund the purchase price (but not the shipping/packing costs) less a 20% restocking fee as long as you let us know within seven-days upon receipt of the item. Refunds will be made upon receipt and inspection of the item and will be made in the manner in which the payment was received.

Condition:

We're dedicated in describing each item accurately and want you to know exactly what you are buying. If you ever feel an item you bought was misrepresented or not what you expected, please contact us immediately and we will work with you to correct the situation.

Returned Packages:

We are not responsible for any item returned to us as "undeliverable" if the address provided by the customer matches the address printed on the shipping label. In this event, the customer is required to provide an alternate shipping address and cover the additional shipping costs before the item will be shipped again.

Lost or Damaged Items:

Unfortunately, boxes are occasionally lost, damaged or go missing during transit. In the event of loss or item damage, we are required to notify the carrier so that a trace can be started. Following their procedure, the insurance claim can usually be filed no sooner than one (1) month after the carrier has started their trace of the package. The customer will be refunded only after the insurance claim has been completed which may take a few months.

If you have any additional questions or concerns regarding shipping, please contact: admin@carrotmusic.com

As set forth in more detail below, Carrotmusic.com ("Carrotmusic.com" or "We") collects personal information that you provide when using the Carrotmusic.com website ("Site"). This information includes your first and last name, email address and a password when you create your Carrotmusic.com account.

You can browse this Site without creating an account, but you will need to create an account when you purchase something and in order to take advantage of certain features and other Carrotmusic.com services.

We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

When you make a purchase from Carrotmusic.com, we collect your name and payment method information, such as credit card information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address and phone number of the intended recipient(s).

We will use your email address, or phone number in some instances, to respond to your questions, suggestions and/or requests for assistance in using this Site.

From time to time, Carrotmusic.com may conduct surveys, contests and sweepstakes via this Site, email, or other media . If you participate, we may collect your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.

Information we collect on Carrotmusic.com may be used to enhance your shopping experience in the following ways:

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; enhancing and improving customers' shopping experience; administering or facilitating surveys, contests or sweepstakes; offering targeted marketing communications to users that opted-in to receive such communications; enabling access to our partners' websites; providing a personalized shopping experience; preventing fraud; and completing payment method processing.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), or to comply with valid legal processes (subpoenas, warrants) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.How You Can Control the Use of Your Personal Information

Do not share your Carrotmusic.com password with anyone. Other than on this Site, Carrotmusic.com will never ask you for your password.

The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.

Ultimately, your personal information is protected by the password you created when you signed up for an account at Carrotmusic.com (or another password you chose after changing a previous password). Please keep this password confidential. No Customer Service Associate or any other representative of Carrotmusic.com will ever ask you for your password.

We realize that making purchases at Carrotmusic.com, or any other web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit card or checking account information, in addition to any other personal information that can be linked to you, personally.

We believe that you have a right to know, before shopping at Carrotmusic.com or at any other time, exactly what information we might collect from you, why we collect it and how we use it.

We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit.

Carrotmusic.com may provide links to certain third party websites. This Privacy Policy applies only to activities conducted and personal information collected on this Site. Other websites may have their own policies regarding privacy and security.

Carrotmusic.com will obtain your consent before allowing the download of any software from Carrotmusic.com, and Carrotmusic.com will not automatically download any software to your computer system. Once you consent to the initial download of any software, you may receive automatic updates or patches pertaining to such software. You understand and agree that any material, including but not limited to, downloaded software, required or automated updates, modifications, reinstallations or software otherwise obtained through the use of Carrotmusic.com is done at your own discretion and risk, and that you will be solely responsible for any damages to your computer system or loss of data that may result from any such material.

If you have questions or comments about this privacy policy, please contact us in any of the following ways:

This Privacy Policy was last updated on June 1, 2009. Please check our Privacy Policy periodically for changes.

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